Shipping Policy

The Mister Cat Shipping Policy

Free Shipping and Delivery Time

At The Mister Cat, we offer free standard shipping to all regions we serve. The estimated delivery time is 2 to 4 weeks, depending on the customer’s location. During high-demand periods or due to customs restrictions, delivery times may vary slightly. Our commitment is to keep customers informed throughout the entire process.

Order Processing and Shipping

All orders are processed within 3 business days after payment confirmation. Once shipped, you will receive a confirmation email with a tracking number to monitor the progress of your order until delivery.

Extra Insurance for Damaged or Stolen Orders

For added security, we offer an Extra Insurance option at checkout to cover any damage, loss, or theft of the order. To activate the Extra Insurance, customers must provide proof of damage, loss, or theft through photos, videos, or other documentation demonstrating the need for a replacement.

Import Fees and Customs Duties

For international orders, customs duties and import taxes may apply depending on the destination country. These additional costs are the responsibility of the customer and vary according to local regulations. We recommend reviewing your country’s import policies for detailed information.

Delayed Orders

If you have not received your order within 30 days of shipment, please contact us at contact@themistercat.com. Please include the email used for the purchase and the tracking number so we can investigate and resolve the issue promptly.

Customer Support

We’re here to help! If you have any questions or concerns about your order status, please contact our customer support team at contact@themistercat.com. Our team is available to answer your questions and ensure a satisfying shopping experience.